I have been working in customer service for X years in various roles, including as a CSR teacher. In this role, I assisted students and parents with any issues they had with the curriculum, and helped to resolve any technical difficulties they had with the online learning platform. I am extremely patient, empathetic, and able to communicate effectively to find a resolution for any customer issue.

I understand that dealing with difficult customers can be challenging, but I believe that it is important to remain calm and professional at all times. I will listen to the customer's concerns, acknowledge their feelings and work with them to find a solution that is mutually beneficial. I will also ensure that I follow the company's policies and procedures for handling difficult situations.

I once had a student who was having difficulty understanding a certain concept. I went above and beyond by staying late after my shift to give her extra help and resources, and also set up additional one-on-one sessions to ensure that she understood the material before moving on. This was a great experience for me, as it allowed me to connect with the student and develop a personal relationship, which helped her to overcome her struggles.

I have always enjoyed helping people and I believe that customer service is a perfect fit for my skills and personality. I enjoy the satisfaction of resolving customer issues and the feeling that I am making a difference in someone's day. I also believe that customer service is an important aspect of any business and it's an opportunity for me to make a positive impact in the organization.

I use a variety of methods to stay organized and prioritize my tasks. I make to-do lists and set deadlines for myself, and I also use calendar apps to keep track of important dates and deadlines. I also try to break down larger tasks into smaller, manageable chunks. Additionally, I prioritize my tasks based on their level of importance and urgency, and I make sure to always keep the customer's needs in mind.

I stay updated on the company's policies and procedures by reading any relevant emails and updates that are sent to me, attending training sessions and team meetings, and asking my supervisor or colleagues any questions I may have. Additionally, I like to read the company's handbook and other relevant documents so I can familiarize myself with the company's policies and procedures.