Job Overview

Private Branch Exchange Service Advisor Responsibilities & Duties

• Provide one-on-one job coaching and support to individuals with disabilities or other barriers to employment
• Assist individuals with resume writing, job search, and interview preparation
• Conduct skills assessments and job analysis to determine individual strengths and needs
• Develop and implement individualized action plans to support job readiness and success
• Build and maintain strong relationships with employers, community organizations, and government agencies to secure job placements and support ongoing career development
• Provide ongoing follow-up and support to ensure job satisfaction and retention

Private Branch Exchange Service Advisor Qualifications & Skills

• Bachelor's degree in Telecommunications, Information Technology, or a related field.
• Professional certification (e.g., Cisco, Avaya, or Mitel).
• Experience with VoIP technologies and SIP trunking.
• Proven project management skills.
• Familiarity with network security protocols and best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Bachelor's degree in rehabilitation counseling, social work, psychology, or a related field
• At least 2 years of experience in job coaching, career development, or a related field
• Strong understanding of the challenges faced by individuals with disabilities or other barriers to employment
• Excellent interpersonal and communication skills, including the ability to build rapport and work effectively with a diverse population
• Ability to create and implement individualized action plans and track progress towards goals
• Passion for helping others and a commitment to making a difference in the lives of those we serve