What is a Customer Service Representative Instructor (CSR Instructor) ?

A Customer Service Representative (CSR) Instructor is a professional who is responsible for training and educating customer service representatives on the best practices and techniques for providing excellent customer service. This individual is typically an experienced customer service professional who has a deep understanding of the industry and the skills necessary to provide excellent service to customers. The CSR Instructor will typically be responsible for creating and delivering training programs, as well as monitoring the progress of the trainees and providing feedback and guidance to help them improve their skills. This is a crucial role in any organization that values customer service and aims to provide an exceptional experience for its customers.
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Customer Service Representative Instructor (CSR Instructor) Job Description Template

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Job Overview

We are seeking a dynamic and knowledgeable Customer Service Representative (CSR) Instructor to join our team. The successful candidate will have a passion for teaching and a drive to help others succeed in the customer service industry. In this role, you will be responsible for delivering engaging and interactive training sessions to our new and existing customer service representatives.

Customer Service Representative Instructor (CSR Instructor) Responsibilities & Duties

  • Develop and deliver training curriculum for customer service representatives
  • Conduct regular training sessions, both in-person and online
  • Evaluate trainee performance and provide constructive feedback
  • Stay up-to-date on industry trends and incorporate new information into training sessions
  • Collaborate with other departments to ensure training aligns with company goals and objectives

Customer Service Representative Instructor (CSR Instructor) Qualifications & Skills

  • Certification in adult education or training
  • Experience in the customer service industry
  • Familiarity with e-learning and instructional design methodologies
  • Bachelor's degree in education, training, or a related field
  • 3+ years of experience in customer service training or instruction
  • Excellent communication and presentation skills
  • Ability to effectively manage time and prioritize tasks
  • Proficiency in Microsoft Office and Learning Management Systems

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